Refund Policy

Refund Policy
Our Commitment to You

At Soft and Style, our refund process is designed to be clear and efficient. We are committed to ensuring you receive your money back promptly once your return is approved.

💸 How Refunds Are Processed

Once we have received and examined your returned item:

  • We will send you an email notification updating you on the status of your refund.
  • Upon approval, a full refund will be credited to your original payment method (PayPal) within 10 business days.

⏳ Experiencing a Delay?

If you haven’t received your refund yet, please follow these steps:

  • First, double-check your PayPal or bank account statement.
  • Next, reach out to your card issuer or PayPal directly, as their processing times can differ.
  • If the issue persists, don’t hesitate to email us at [email protected] for further assistance.

🇺🇸 Our Refund Policy for U.S. Customers

All orders delivered within the continental U.S. are eligible for a refund within 30 days of delivery, provided they meet the following conditions:

  • The item must be unused and in original condition.
  • Returns must be pre-authorized by contacting us at [email protected].
  • Refunds will only be issued after we have received and successfully inspected the returned item.
  • For non-defective items, the cost of return shipping is the customer’s responsibility.

Contact Information

  • Phone: +1 (240) 467-8897
  • Email: [email protected]
  • Address: 2538 Selkirk Court, Crofton, MD 21114, United States
  • Support Hours: Monday to Friday, 9:00 AM – 6:30 PM EST